Walk-in in Hyderabad on 13th June

Walkin interview details@knock-in.com
Walk-in in Hyderabad on 13th June
Company Name	HCL BPO
Skills	Customer Care Executive
Education	not mentioned
Experience	1 - 4 Year(s)
Job Location	hyderabad & secunderabad
Post	not mentioned
Walkin interview Date	13 June 2010
Walkin interview Time	10:00 a.m
Description
This position is responsible to provide front-end support providing answers to most product or product line usability questions KEY SUCCESS ATTRIBUTES o Receive frontline issues/calls from most customers o Handle all functionality and usability related issues o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience â?¢ Develop skills with products and related technologies to provide quality customer support â?¢ Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution. â?¢ Create/update customer issues. â?¢ Send product solutions to customers. â?¢ Issue closure with verified solutions. Competency â?¢ Good customer service skills. â?¢ Good communication skills. â?¢ Good analytical skills. â?¢ An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary). PRE-REQUISITES Preferred Education B.E/B.Tech(Must) - (Excluding 2009 & 2010 Pass outs) Work Experience: The Suitable candidate will have strong trouble shooting and communication skills, 12 to 48 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product orproduct line they will be supporting. Contact Person: Vinay
Walkin interview Venue
Vinay 7799008886 sattur.vinay@hcl.in