HCL Walk-ins for Cust Care(Voice)

Walkin interview details@knock-in.com
HCL Walk-ins for Cust Care(Voice)
Company Name	HCL BPO
Skills	Customer Care Voice
Education	not mentioned
Experience	1 - 5 Year(s)
Job Location	hyderabad & secunderabad
Post	not mentioned
Walkin interview Date	20 June 2010
Walkin interview Time	10:00 a.m - 04:00 p.m
Description
Things to carry with you: Hard copy of a resume Contact Person: Ravi/Vinay 7799008886 / 9966199610 Job Overview: This position is responsible to provide front-end, Customer support by providing answers to most product or product line usability or functionality questions Desired Profile KEY SUCCESS ATTRIBUTES o Receive frontline issues/calls from most customers o Handle all functionality and usability related issues o Enhance the customer experience â?¢ Develop skills with products to provide quality customer support â?¢ Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution. â?¢ Create/update customer issues. â?¢ Send product solutions to customers. â?¢ Issue closure with verified solutions. Competency â?¢ Good customer service skills. â?¢ Good communication skills. â?¢ Good analytical skills. Work Experience: The Suitable candidate will have strong communication skills, 12 to 60 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting. PRE-REQUISITES Mandatory Education B.tech/B.E/MCA/M.Tech/MS (Excluding 2010 pass outs)
Walkin interview Venue
VENUE: HCL Technologies Limited, Special Economic Zone, L & T Phoenix Info Park Pvt. Ltd, Building:H-08;Level-2 & 3, HITEC CITY 2, Hyderabad-500 081 Landmark: Behind Dell