Walkin - Tech Support / CC - Hyderabad

Walkin interview details@knock-in.com
Walkin - Tech Support / CC - Hyderabad
Company Name	HCL
Skills	Technical Support Engineers & CC
Education	not mentioned
Experience	1 - 5 Year(s)
Job Location	Hyderabad
Post	not mentioned
Walkin interview Date	23 May 2010
Walkin interview Time	09:00 a.m - 04:00 p.m
Description
HCL WALK-IN AT HYDERABAD FOR Technical Support Engineer & Customer Care WALK-IN DATE: 23rd May 2010 TIME: 9.30 AM to 4.00 PM ROLE: Technical Support Engineer / Customer Care Location: Hyderabad Job Overview: This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions KEY SUCCESS ATTRIBUTES â?¢ Provide Technical Support for a product or product line o Receive frontline issues/calls from most customers o Handle all functionality and usability related issues o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience â?¢ Develop skills with products and related technologies to provide quality customer support â?¢ Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution. â?¢ Create/update customer issues. â?¢ Send product solutions to customers. â?¢ Issue closure with verified solutions. Competency â?¢ Good customer service skills. â?¢ Good communication skills. â?¢ Good analytical skills. â?¢ An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary). PRE-REQUISITES Preferred Education B.Tech/B.E Graduates(Must) - (Excluding 2009 & 2010 Pass outs) Work Experience: The Suitable candidate will have strong trouble shooting and communication skills, 12 to 36 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting. Things to carry with you: Hard copy of a resume Contact Person: Vinay 30941162
Walkin interview Venue
VENUE: HCL Technologies Ltd Special Economic Zone, L&T Phoenix Info Park, Building H-08, Level-2&3 Hyderabad 500 081 Land Mark - Behind Dell