HCL WALK

Walkin interview details@knock-in.com
HCL WALK
Company Name	Technical Support Engineer & Customer Care -
Skills	* Good customer service skills. * Good communication skills. * Good analytical skills. * An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
Education	B.tech / M.Tech / MS - All Streams
Experience	The Suitable candidate will have strong trouble shooting and communication skills, 12 to 36 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.
Job Location	Hyderabad
Post	not mentioned
Walkin interview Date	23rd May 2010 Sunday
Walkin interview Time	9.30 AM to 4.00 PM
Description
* Provide Technical Support for a product or product line o Receive frontline issues/calls from most customers o Handle all functionality and usability related issues o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience * Develop skills with products and related technologies to provide quality customer support * Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution. * Create/update customer issues. * Send product solutions to customers. * Issue closure with verified solutions.
Walkin interview Venue
HCL Technologies Limited, Special Economic Zone, L & T Phoenix Info Park Pvt. Ltd, Building:H-08;Level-2 & 3, HITEC CITY 2, Hyderabad-500 081