Walkin Interview

Walkin interview details@knock-in.com
Walkin Interview
Company Name	CIBER India
Skills	Not mentioned
Education	Not Mentioned
Experience	2 - 4 years
Job Location	Bangalore
Post
Walkin interview Date	17 - 21 August 2009
Walkin interview Time	10.00AM to 5.00PM
Description
* 2-3 years demonstrated experience working in, on or with PC based applications (i.e. Windows 2000/XP, MS Office applications, SAP or Lotus Notes), operating systems, networks, messaging systems and various hardware types. * Provide technical phone support to various clients. * Support Incident Management process with the goal to restore service as quickly as possible to minimize business impact. * Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone script as defined in the SOP. * Provide user with timely resolution for reported problem & Follow up on open tickets and escalate to appropriate solver groups. * Review Help Desk Procedures and Policies and make recommendations when applicable & Update Help Desk and ERT whiteboard to reflect outages and hot issues. * Provide the end user with status updates if the resolution takes an extended time & Stay abreast of client notifications regarding planned outages and network modifications. * Assisting end users, desk side information assistance providers and various systems engineers and administrators, completing service calls, network and desktop troubleshooting, and special projects * Answer detailed technical, informational and professional questions, working with user configurations, and performing intermediate troubleshooting on Tier 1 and Tier 2 levels of assistance. * Reset passwords and unlock a host of accounts (NT, Lotus Notes, AT&T Dialer, SAP & etc)
Walkin interview Venue
CIBER Global Solution Center, 5th Floor, Tower D, IBC Knowledge Park 4/1, Bannerghatta Road , Bangalore 560029