Ocwen - 1st to 5th June - Mumbai - Voice - Collection

Job Description :

Key Responsibilities :

1.Handles loan related customer inquiries over the loan servicing toll free telephone number for pre foreclosure - delinquent accounts. Appropriately follows up with customers when commitments for payment are not met. 2.Proficient use of an autodialing system to maximize effectiveness and increase contact ratios.
3.Required to make the prescribed number of contacts during the daily work schedule.
4.Familiar with the customer relations functions and the services offered.
5.Logs all borrower contacts into the loan servicing system.
6.Perform miscellaneous job related duties as asssigned by the department manager.

Key Result Areas:

1.Ensure that all queries are answered and handled to meet customer satisfaction.
2.Ensure that all payment commitments are met.
3.Ensure logs are updated with borrower contacts.
4.Promises Kept target - 245 per month
5.Quality Scores at 92%
6.Schedule Adherence - 95%

IF THE ABOVE JOB IS OF INTEREST TO YOU , PLEASE WALK-IN 1st to 5th June 2009 THIS WEEK BETWEEN 10AM TO 3PM WITH A COPY OF YOUR RESUME

Desired Candidate Profile :

1.Graduates (BE/Btech/ MCA & MBA’s need not apply) or else Undergraduates provided they have 6 months or more BPO experience.
2.Good written & spoken English communication skills.