iGATE IT Walkin May 4 - 22

Job Description

Walk in for Professionals with experience in Technical Support (Voice Based) at Noida.

Title: Associate / Sr Associate

Work Location : iGATE, Noida

Job Description:
Trouble Shooting in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
Good understanding of Ticketing and Remote connect tools
Awareness of PC Hardware Environment, Printers, UNIX.
Ability to work effectively as a team member
Ability to handle continuous calls
Pleasant, professional, and courteous personality
Excellent verbal and written communication skills
Ability to diffuse volatile situations when distressed or irate customers call for support
Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
Able to categorize an incident correctly for call tracking and logging purposes.
Very Good English speaking skills is a definite MUST

Desired Profile

Skill : Technical support

Designation : Associate/Sr Associate

Qualification : Any Graduate with minimum aggregate of 40% in 10th / 12th / Graduation

Experience : 1 - 3years (Relevant voice based technical support experience)

Job Location : Noida

Specifications:

Candidates willing to work in Night Shifts need only apply
Candidates must be willing to enter into a service agreement (Bond) with iGATE

Date & Timings:
Walk in between 4th May to 22nd May 2009, excluding Saturdays & Sundays between 4:00PM to 7:00PM

Contact @ Noida: 0120- 3988111 - Sonila (x1338-Noida) / Rahul(x1304-Noida)

Venue details:

iGATE Global Solutions Limited,
C133A, Sector 2
Noida
Landmark: Sector 2 Fire Station

What should you bring when you visit our campus:

One copy of your detailed updated resume
One passport size photograph
Graduation mark cards, Appointment / Appraisal letter /last three months salary slip

Experience 1 - 4 Years

Industry Type BPO/ITES /CRM/Transcription

Functional Area ITES/BPO/KPO, Customer Service, Ops.

Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Noida

Keywords voice, tech support, technical support, printers, unix, lotus notes,