Company Name: Dell
Job Description :
- Provide first-level Technical Support on basic operational or maintenance of personal computers or peripherals using available tools
- Guide customer to identify products that have Customer Issues and issue service calls in accordance with guidelines.
- Escalate problems when unable to resolve customer issues.
- Solves Customer Issues on any product- mostly in warranty Dell desktops and portables like Optiplex, Latitude, Dimension, and Inspiron.
- Strive for excellence contributing to business metric goals.
Qualification and Experience Required:
- Any Bachelor Degree, B.Tech, B.E, MCA MCSE/CCNA or any equivalent qualification
- Diploma Courses/PUC
- Engineering Degree or Post Graduate Degree
- Experience in customer care / semi-tech/Tech process in International OR Domestic call center would be advantageous.
- Knowledge of Basic Computer Hardware, & Trouble shooting.
- Freshers can also apply.
Skills:
- Fluency in written and spoken English – essential.
- Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
- Ability to understand and speak to US customers
- Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint.
- Knowledge of Basic Computer Hardware, & Trouble shooting.
Location : Chandigarh
Maximum Experience : 0-3 Years
Interested candidates can also walk- in at the below address
Venue : Dell International Services
40A, Quark City, Industrial Area,
Phase-VIIIB, Mohali, Chandigarh
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