Dell International Freshers Walk-in

Designation : Technical Support Associates/Experts
Experience : 0 - 4 Years
Location : Chandigarh
Compensation : Outstationed Candidates are eligible for Relocation Allowance(As one time Settlement)
Education : UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type : BPO/ITES /CRM/Transcription
Functional Area : ITES/BPO/KPO, Customer Service, Ops.

Job Description
Provide first-level Technical Support on basic operational or maintenance of personal computers or peripherals using available tools.
Guide customer to identify products that have Customer Issues and issue service calls in accordance with guidelines. Escalate problems when unable to resolve customer issues.
Solves Customer Issues on any product- mostly in warranty Dell desktops and portables like Optiplex, Latitude, Dimension, and Inspiron.
Strive for excellence contributing to business metric goals.

Eligibility :
Any Bachelor Degree, B.Tech, B.E, MCA MCSE/CCNA or any equivalent qualification
Diploma Courses/PUC
Engineering Degree or Post Graduate Degree
Experience in customer care / semi-tech/Tech process in
International OR Domestic call center would be advantageous
Knowledgeof Basic Computer Hardware,& Trouble shooting.
Freshers can also apply.

Skills:
Fluency in written and spoken English essential.
Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Ability to understand and speak to US customers.
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint.
Knowledgeof Basic Computer Hardware,& Trouble shooting.

Desired Candidate Profile
Ability to analyze, research, and solve highly technical problems Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
Ability to quickly adapt to changes in process and policies.

Interested candidates walk- in at the below address

Dell International Services
40A,Quark City,Industrial Area,
Phase-VIIIB, Mohali,
Chandigarh

Email Address : tejal_chauhan@dell.com
Reference ID: Technical Support Expert
Keywords : technical support , BPO , call center , international call center , tech , tech support , customer service , care , voice , customer care , voice process , ITes , ITES , tele sales , sales , laptop support