Technical Support Jobs

Walkin interview details@knock-in.com
Technical Support Jobs
Company Name	ARICENT
Skills	Technical Support Engineer
Education	not mentioned
Experience	1 - 3 Year(s)
Job Location	Gurgaon
Post	not mentioned
Walkin interview Date	17 July 2010
Walkin interview Time	11:00 a.m - 04:00 p.m
Description
Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. Candidate will be a part of technical team that will be responsible for resolving trouble-tickets raised by users of the clients product/service through phone, email or remote access. Desired Profile Skills Required: 1)Knowledge and understanding of OSI model and networking protocols. 2)Knowledge of networking device worked on, if any. 3)Excellent written and communications skills. Technology Domains supported Within TAC: Unified Communications (CUCM, Unity, Multi-Service, IPCC). Network Security (VPN, ASA\PIX). Core Technologies(Switching, architecture, routing protocols, & WAN Access) Experience: 1 - 3 yrs Qualifications: Any Graduate /BE / B Tech /Technical diploma for 3 yrs. Essential: Prior troubleshooting experience Willing to work in 24*7 Support (Including Night Shifts). Prior experience of Voice based technical support. Knowledge of networking products already worked on will be an added advantage. Note: Company will partially sponsor CCNA certification and candidate will go through Voice and Accent training and product specific training before they start handling technical cases. Company will provide free pick & drop through Delhi-NCR. Candidates meeting the above eligibility Criteria can appear for the selection process as per the below mentioned schedule:
Walkin interview Venue
Date: 17th- July-10 (Saturday) Time: 11:00 am - 4:00 pm Venue: Aricent Technologies Presidency Tower Tower B, 5th Floor 351/2, Sec-14, MG Road Next to Kalyani Hospital, Gurgaon Contact Person - Sakshi Grover